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Industry Information
- Industry Type
- ICT and Emerging Technologies
- Established
- February 01, 2026
- Region
- tigray
- Address
- Shire
Description
A regional sales and service hub for Safaricom Ethiopia, focused on expanding telecommunications coverage, SIM card distribution, and mobile financial services (M-Pesa) through a network of local agents.
Products & Services
Telecommunication services, Data/Internet, Mobile Money (M-Pesa), and Device Sales.
Company Profile
- Sector
- Ict, Emerging technology
- Company Size
- Medium
- Nearby City
- Shire
- Nearby University / TVET
- Aksum University
- Contact Person
- Fiseha Kidu
- Technology Status
- High-tech
Academia–Industry Partnership
- Linkage
- Yes
- HETRIIL Plan
- Yes
- Internship Capacity
- 2–4 students (Fields: Marketing, ICT, Computer Science). Internship and other linkages are monitored at Addis Ababa at HQ.
- Externship Capacity
- 1 staff member (Fields: Marketing, ICT, Computer Science)
- Cooperative Training Capacity
- 10+ (Training for sales agents and local distributors).
- Linkage Achievements
- Graduate trainee programs and digital talent development at the national level.
Industry Demand
- Externship Demand
- Training for local management in advanced data analytics and regional market strategy.
- Cooperative Training Demand
- Capacity building for the agent network in customer service excellence and digital tool proficiency.
- Technology Gap
- Expansion of fiber optic backhaul and stable local power solutions for transmission sites.
- Joint Applied Research
- "Assessment of Digital Financial Inclusion among Rural Populations in North-Western Tigray."
- Consultancy Demand
- Local consumer behavior analysis and network optimization studies.
- Priority Collaboration Theme
- ICT Talent Development, Digital Literacy Campaigns, and Agent Training Programs.
As a sales branch, the core staff is lean, with the majority of field operations conducted through agents. All formal linkage strategies and high-level coordination are monitored by the Safaricom HQ.
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