Facilities

Ethio Telecom is Ethiopia’s state‑owned and largest telecommunications service provider, offering mobile, fixed‑line, internet, data, and digital services across the country. It has a centralized structure with a head office in Addis Ababa at Churchill Avenue, Lideta Sub‑City, Woreda 10, where most corporate functions and strategic leadership are based; general contact phones include +251‑11‑551 0500 and the short service number 994, with email like 994@ethionet.et for inquiries. For regional operations, Ethio Telecom organizes service delivery and network management through multiple regional offices across Ethiopia, including the West Region (which is part of its broader regional structure to ensure localized service and infrastructure deployment). The West Region office handles customer support and technical network work within its coverage area, aligning with Ethio Telecom’s mission to expand connectivity and digital infrastructure outside the capital. While specific official contact details (phone or named contact person) for the Ethio Telecom West Region office are not widely published online, the centralized numbers above can be used to reach regional support or be directed appropriately. Additionally, local Ethio Telecom branches in towns or cities within the West Region (e.g., Bahir Dar for Northwest, or other district offices) provide in‑person customer service, SIM services, billing assistance, and technical support.